If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock.

This information listed on our online catalog is the most up to date information that we have in regards to an item’s in-stock availability.

If an item that you’ve ordered is out of stock or backordered you will be notified by email promptly.

We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time your order is placed. We can also accept money orders. To pay by money order call us toll-free at  800-714-3378 and place a phone order.

Sales tax is not charged on orders that are shipping to an address outside of the State of Illinois. If you are shipping Mounted Memories merchandise to an address within Illinois you will be charged the current Illinois sales tax rate for Cook County.

Occasionally Mounted Memories will run promotions and distribute coupons to its patrons via email. If you have received a coupon and you would like to redeem it, add the items that you’d like to purchase to your cart and then begin the checkout process. Enter the coupon code on bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed.

You can place an order by phone 24 hours a day, 7 days a week. Just call us toll-free at  800-714-3378 , and a sales representative will be happy to assist you.

If you are placing a large order for your team or company please contact us 9am to 11pm ET, Monday through Friday . We will be happy to ensure that you receive a spectacular deal.

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling Time
Handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery.

For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Shipping
UPS and USPS do all of our shipping, using the fastest and most affordable option available. Please note: Choosing a faster shipping method does not eliminate the handling time.

The following are guidelines to use for shipping methods:

*2nd Day Air and overnight Saturday delivery are available on some products only.

**In order to ship overnight, the item must qualify according the item page, and be ordered before 5pm ET.

To determine what the shipping costs on your item, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available).

For mounted memories products, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method (Standard, Priority or Overnight), the quantity purchased and the ship to location.

Mounted Memories can only accept orders that are shipping to one of the following: United States, Puerto Rico, U.S. Virgin Islands. However, do note that there are certain products that can only ship within the Continental U.S. and cannot be shipped to P.O. Boxes or military addresses. Please read the product descriptions carefully to be sure the item(s) you are ordering are able to be shipped to the desired location.

Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

For safety purposes, we do not sell children’s garments that contain drawstrings at the hood or neck. This policy is in compliance with the U.S. Consumer Product Safety Commission.

Unfortunately, we are unable to honor sale prices on purchases prior to an item or items going on sale.