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Where is my order?

You can check the status of your order online 24 hours a day, 7 days a week by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access My Orders.

The My Orders screen shows you every order you have placed with Mounted Memories and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped.

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Is the item that I want to purchase currently in stock?

If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock.

This information listed on our online catalog is the most up to date information that we have in regards to an item's in-stock availability.

Due to the very large selection of products that we carry it is impossible to guarantee 100% availability of all the merchandise that we sell. If an item that you've ordered is out of stock or backordered you will be notified by email promptly.

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If I place an order, how quickly will it arrive?

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling
Handling time is the time needed to select and package your item for pick up by the carrier (i.e. FedEx, UPS, or USPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery.

For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Shipping
Although UPS is our main shipping carrier, some items are delivered through others, such as FedEx or the US Postal Service, using the fastest and most affordable option available. Please note: Choosing a faster shipping method does not eliminate the handling time.  The following are guidelines to use for shipping methods:

Shipping method Delivery time (Does not include handling time)
Economy/Standard Ground 3 to 10 Business Days (M-F, excluding holidays) Order may be delivered by USPS.
Expedited * 1-5 Business Days (excluding holidays) depending on your zip code
Your shipping time will be shown at checkout.
* Home Delivery: Business days for transit and delivery for residential addresses are Tuesday through Saturday
* Commercial Delivery: Business days for transit and delivery for business addresses are Monday through Friday
3- Day Priority 3 Business Days (M-F, excluding holidays)
2nd Day Air 2 Business Days (M-F, excluding holidays)
Overnight 1 Business Day (orders received before 5pm ET)

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Can you mail me a catalog?

At this time Mounted Memories does not produce a printed catalog. Our complete selection of merchandise is available to view 24 hours a day, 7 days a week on Mounted Memories .

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Payment Options

We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time your order is placed. We can also accept money orders. To pay by money order call us toll-free at 800-714-3378 and place a phone order.

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Sales Tax

Sales tax is not charged on orders that are shipping to addresses outside the states of Illinois, Florida, Texas and Ohio. If you are shipping Mounted Memories merchandise to an address within Illinois, Florida, Texas and Ohio, you will be charged the current sales tax rate for the following locations: Cook County, Illinois / Duval County, Florida / State of Texas / State of Ohio.

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Redeeming a coupon

Occasionally Mounted Memories will run promotions and distribute coupons to its patrons via email. If you have received a coupon and you would like to redeem it, add the items that you'd like to purchase to your cart and then begin the checkout process. Enter the coupon code on bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed.

*Coupons not valid on Show Tickets, Mail-Order Tickets or Photo Opportunitues

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Ordering by phone

You can place an order by phone 24 hours a day, 7 days a week. Just call us toll-free at 800-714-3378 , and a sales representative will be happy to assist you.

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Group sales

If you are placing a large order for your team or company please contact us 9am to 11pm ET, Monday through Friday. We'd be happy to help with your corporate event, group outing, promotional giveaway, etc.

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Changing your password

You can change your Mounted Memories account password any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access Update My Account and make changes to your name, address, phone number, email address and password.

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Update your profile

You can change your Mounted Memories account information any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access Update My Account and make changes to your name, address, phone number, email address and password.

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Check the status of all your orders

You can check the status of all your Mounted Memories orders online 24 hours a day, 7 days a week by going to My Orders. You can choose to enter either your order number and billing zip code, or your email address and billing zip code. This is necessary to validate your identity.

The My Orders screen shows you every order you have placed with Mounted Memories and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped.

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How quickly will my order ship?

A handling time exists for every item that Mounted Memories sells. The handling time is the time needed to select and package your item for pick up by the carrier (i.e. FedEx, UPS or USPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery. The handling for an item often varies from product to product. For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Total delivery time is equal to handling time plus time for the chosen shipping method. Shipping times vary according to the desired shipping method. The following guidelines should be used:

Shipping method Delivery time (Does not include handling time)
Economy/Standard Ground 3 to 10 Business Days (M-F, excluding holidays) Order may be delivered by USPS.
Expedited * 1-5 Business Days (excluding holidays) depending on your zip code
Your shipping time will be shown at checkout.
* Home Delivery: Business days for transit and delivery for residential addresses are Tuesday through Saturday
* Commercial Delivery: Business days for transit and delivery for business addresses are Monday through Friday
3- Day Priority 3 Business Days (M-F, excluding holidays)
2nd Day Air 2 Business Days (M-F, excluding holidays)
Overnight 1 Business Day (orders received before 5pm ET)

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Shipping methods and rates

To determine what the shipping costs on your item, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available).

For Sports Cases products, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method (Standard, Priority or Overnight), the quantity purchased and the ship to location.

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Shipping policies and restrictions

Mounted Memories can only accept orders that are shipping to one of the following: United States, Puerto Rico, U.S. Virgin Islands and Canada. However, do note that there are certain products that can only ship within the Continental U.S. and cannot be shipped to P.O. Boxes or military addresses. Please read the product descriptions carefully to be sure the item(s) you are ordering are able to be shipped to the desired location.

Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

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Return policy

Easy 60-Day Returns

We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) days of receipt of the item(s).

To return an item you don't even need to contact us first!  Simply return the item via a trackable method to:

Mounted Memories
5000 NW 108th Ave.
Sunrise FL 33351

To exchange an item, please call or E-mail us, so we can set up the exchange and verify the availability of your new item.

Be sure to either include your packing slip or write your order number on the outside of the package to ensure a prompt credit!

To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Swimwear, Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

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Tracking your shipment

In addition to receiving your tracking number automatically via email, you can obtain the tracking number of your shipment online 24 hours a day, 7 days a week by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access My Orders.

The My Orders screen shows you every order you have placed with Mounted Memories and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped. Tracking numbers are normally available approximately 24 hours after an item actually ships out.

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Product Pricing and Order Fulfillment

Due to the large number of products we carry, occasionally errors occur in the pricing of our products. We do our best to prevent such instances, but in the event that this should occur we reserve the right to contact the customer prior to the item shipping and inform them of the price discrepancy. At this time the customer may decide whether they wish to pay the correct price or cancel their order. We reserve the right not to fill an order at any time for any reason.

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If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?

Unfortunately, we are unable to honor sale prices on purchases prior to an item or items going on sale.

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