* Free shipping on select items, within the continental US.
* Promotional shipping rates apply to orders $50 and above, within the continental US.
Exceptions to promotional shipping:
Orders that exceed 10 pounds or considered "over-sized" by UPS standards are considered overweight and not eligible for promotional shipping and will charged discounted UPS rates.
Framed jerseys are oversized and overweight. A flat ground shipping cost of $39.95 will be applied to each jersey in your cart.
|If your order ships on this day:|
|Ship via:||Receive order on this day:|
|Ground||3-5 business days|
Next Day Air - Sat Delivery (request/confirm by phone)
|*ground delivery usually takes 3-5 business days in transit|
*Please note processing times of items are in addition to transit time. Processing times are found on the product page of each product.
*Orders weighing over 10lbs or classified as "over-sized" by UPS will be charged a discounted UPS rate and no extra handling. Simply enter your zip code at checkout and the exact shipping value will show.
ALL ITEMS on MountedMemories.com are GUARANTEED authentic and every certificate has equal reputability.
Shipping Time/Expedited Shipping
Most approved* orders are shipped within one business day, unless noted on the product page or in an exception below. If your order is approved after 2 p.m. EST Monday through Friday, on Saturday and Sunday, or during government and select religious holidays, your package will be processed the next business day. The time it takes to receive your package varies depending on the shipping method you choose, for example, if you choose an item that usually ships in 1 business day, allow about 1 day for processing/packaging and 3 business days for transit. Another example is if you order on Saturday, your package should be processed Monday. Some processing exceptions are noted below:
- Framed items usually take 3-5 business days to go through the framing queue before shipping. Our framing option offers professional style framing and matting. The same policy applies to framed collage items and specialty pieces (game used equipment plaques like pieces of a ball/car/track/uniform and dirt collages). Framed items are custom orders cannot be cancelled items once the item is in the framing queue as materials are already being cut.
- All Tennis Ball Shadowboxes are unique and made to order. They take 7-10 business days to manufacture prior to shipping.
- Team logo display cases are made to order and usually take 3 business days to manufacture before shipping.
Restrictions do apply to our standard shipping. They are listed below:
- APO/FPO and PO Box addresses will be automatically defaulted to our USPS option as these addresses do not have expedited shipping available. The cost is still just $4.99 on any size order*. However, most of our shipments require a physical address as they are delivered by UPS.
- Some rural route addresses are excluded from our expedited shipping (carriers charge extra fees for remote locations). In these cases, the customer will be notified if your address is excluded in the expedited services.
- Inclement weather, operational/mechanical failures by the delivery service, and other unpreventable delays out of the control of MountedMemories.com, these conditions are not the responsibility of MountedMemories.com.
*Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. MountedMemories.com has the right to cancel any order at its discretion.
We use a variety of carriers in order to ship packages as quick as possible. These include:
- UPS - used most often and preferred. If you input a PO Box address please have a physical address available in case the package can only be delivered UPS.
- FedEx - alternate method to UPS and used by few shipping locations.
- USPS - usually used for standard orders under $25 dollars.
Almost all of our products are available for international shipping. If you need assistance, please contact customer service by calling 866-236-2541 or emailing email@example.com. International imports usually require the payment of brokerage, duties and/or taxes to the destination country; any duties and taxes assessed are the sole responsibility of the customer. Any brokerage, duties or taxes charged back to MountedMemories.com due to non payment or refusal will be charged to payment method used by the customer. When ordering from outside the US, the customer accepts full responsibility for such duties and taxes. Please note international orders may have a longer processing time than domestic orders. Expedited services are available but only upon request by phone, true shipping charges will apply.
Shipping to an address other than billing address: If the customer chooses to ship to an address that is not the billing address, the customer agrees that UPS delivery confirmation without signature is sufficient to prove the item was indeed delivered to the recipient.
Signature Required Deliveries: Most orders above $500 will require a signature on delivery. Please be aware you may need to sign for your package(s) when they arrive.
Shipping address key-in error and receiver unavailable: If an address is entered wrong at checkout or the receiver misses the 3 delivery attempts by UPS, and the product is returned to our warehouse, the true UPS shipping charge will be assumed by the customer for reshipping (promotional $4.99 shipping does not apply for reshipping). This payment must be made before an item is reshipped. If the address is entered without the correct apartment or suite number UPS needs to deliver the package, a delivery intercept fee may need to be paid (this is the policy of UPS and we cannot assume extra shipping charges for an incomplete address, this charge is $12).
Pre-Order Items: Usually ship about 3 business days after the signing is completed. Please note that signing dates are subject to change at the athlete's discretion. The customer should understand that pre-order items non-refundable as quantity signed is based on pre-orders.
Cancelled orders/Refunds: Refunds may take up to 10 business days to process. If you believe you have not received your refund please contact firstname.lastname@example.org. If you would like to cancel an order please call 866-236-2541. If this number is busy or you get a voicemail please leave your order # and name along with cancelation request. IN ADDITION to a voicemail, please also email email@example.com. A cancelation request will be submitted to the shipping warehouse, but does not guarantee cancelation. Please obtain a cancelation confirmation number when an agent confirms your cancelation.